Zoom meeting after Teams meeting, click and collect, no choice but to buy online, bots to answer your questions, layers of IVR questions to call through to the right department … they can all lead to absence of humanity in your interactions with organisations. Absence of humanity can lead to disengagement. After many months of […]

We all love when customers love our business, but what happens when a customer is unsatisfied enough to leave a negative review? In this blog we discuss how you can leverage this opportunity to not only satisfy unhappy customers but also win the respect of potential customers. Why responding to reviews is important? 85% of […]

You may have seen the information box that often appears when you type in a business name into a search in Google. It will comprise the Name, Address, Phone, Website link, Google Reviews and an interactive Google map for the business. But how do you claim this for your business so that you can keep […]